Frequently asked questions

What does the text "The content below is from an external source" mean?

This advisory indicates that the content related to the message originates from an external source (for example, a website external to the banking application, or a third party).

Disclaimer:

We cannot guarantee the accuracy or suitability of any content this message identifies, nor is any responsibility or liability for the content assumed. The presentation of external content and links are not endorsements or recommendations of that content.

What is the difference between Available Balance and Current Balance?

Available Balance:

The balance that is available for immediate use. Your available balance may differ from your current balance because it includes transactions that the system has not yet settled.

Current Balance:

The balance of the account before pending transactions settle.

I see menu items in either or both of the utility navigation and primary navigation areas; you do not describe these items in this help file. What do they do?

Additional menu items may be available at the left of the utility navigation area, or at the right of the primary navigation area. When you click one of these navigation items, the system displays the linked-to page in a new tab or window, depending on your browser and settings. If you need additional information, please contact us for assistance.