Create a stop payment

Stop payments instruct your financial institution to refuse to pay a specific check, range of checks, or automated payments that you present to them for payment. Common reasons that you request that your financial institution stops a payment are:

• A fraudulently issued check
• A lost or stolen checkbook
• A fraudulent automated payment

Note:

• Your institution can honor stop payments only if the system is yet to process a check or payment.
• To cancel a stop payment, please contact a customer service representative or visit your local branch.

The Issued stop payment section provides information about all issued stop payment items associated with the selected account.

Depending on your access rights, the system may display three stop payments options:

1. For one check
2. For a range of checks
3. By transaction amount

Note:

The system displays the By transaction Amount option when you have rights to issue a stop payment using the Amount option.

To create a stop payment:

1. From the Accounts drop-down list, select the appropriate account.

Note:

• The Accounts drop-down list only includes checking accounts that you have the ability to add a stop payment to.
• The system does not display Multibank reporting external accounts in the Accounts drop-down list.

2. From the Create a stop payment drop-down list, select any of the following stop payments options - For one check, For a range of checks, and By transaction amount.

Note:

The system may not display all these payment options.

3. Optional: If you select the For one check payment value, then type the following information in the fields that the system displays.

   Check Number	Type the check number (for example, 234).
   Amount	Type the dollar amount (for example, 150).
   Date	Type the date associated with the check or payment. You must type the date in the DD/MM/YY or DD-MM-YY format.
   Payee	Type the name of the individual or entity to whom the check was issued or the payment will be credited, if known.
   Reason	Type the client-defined reason why the system should stop the payment.

Note:

For information on maximum and minimum characters in each field refer to the Stop payment policy.

4. Optional: If you select the For a range of checks value, then type the following information in the fields that the system displays.

   Check Number	Type a range of check numbers (for example, 200-300).
   Date	Type the date associated with the check or payment. You must type the date in the DD/MM/YY or DD-MM-YY format.
   Reason	Type the client-defined reason why the system should stop the payment.

Note:

For information on maximum and minimum characters in each field refer to the Stop payment policy.

5. Optional: If you select the By transaction amount value, then type the following information in the fields that the system displays.

   Amount	Type the dollar amount (for example, 150) or a range of dollar amounts (for example, 100-200).
   Date	Type the date associated with the check or payment. You must type the date in the DD/MM/YY or DD-MM-YY format.
   Payee	Type the name of the individual or entity to whom the check was issued or the payment will be credited, if known.
   Reason	Type the client-defined reason why the system should stop the payment.

Note:

For information on maximum and minimum characters in each field refer to the Stop payment policy.

6. Click Preview stop payments. The system verifies the details you typed and displays any errors.
7. Correct the errors and then click Preview stop payments again. The system processes your information and displays one of the following results.

   If	Then
   the stop payment method you selected is based on a single check	The system displays an existing stop payment with details if: A duplicate stop payment with the same criteria already exists on the system. In this case you cannot issue a stop payment request. The system finds a transaction matching your stop payment criteria that it has already cleared. In this case you can create a stop payment request.   Note: You can access the check images (if available) by clicking anywhere in the Description column.   Or   The system displays the preview page of requested stop payment.
   the stop payment method you selected is based on a check range	The system displays existing stop payments with details if: Duplicate stop payments with the same criteria already exists on the system. In this case you cannot create a stop payment request. The system finds a transaction matching your stop payment criteria that it has already cleared. In this case you can create a stop payment request.   Note: You can access the check images (if available) by clicking anywhere in the Description column.   Or   The system displays the preview page for the requested stop payment.
   the stop payment method you selected is based on an amount	The system displays an existing stop payment with details if: A stop payment with the same criteria already exist on the system. In this case you cannot issue a stop payment request.   Or   The system displays the preview page for the requested stop payment.
   the stop payment method you selected is based on an amount range	The system displays existing stop payments with details if: Stop payments with the same criteria already exists on the system. In this case you cannot create a stop payment request.   Or   The system displays the preview page for the requested stop payment.

8. Optional: In the preview stop payments section click Edit to make changes to the details of your stop payments and then repeat steps 5 through 8.
9. Click Complete stop payment to create the stop payment request. The system displays a success message with a reference number.

Note:

After you have successfully created the stop payment request, the system displays the print icon (). Click the print icon to print the stop payment request that you issued.

10. Optional: Click Create another stop payment to initiate a new stop payment request.