Payments & transfers
You can use the Payments & transfers section on the Home page to review and issue ACH transfers and wires. This section is available only if you have the appropriate permissions to review and inquire on an ACH transfer or wire. Additionally, you can access issued internal transfers using this section.
Under the Payments & transfers section, the system displays two rows (Review and Issued) along with the count of the reviewed and issued transfers. Click the Review row to review the ACH transfer or wire and click the Issued row to view the issued ACH transfer or wire or internal transfer.
We have broken up the discussion of the ACH transfers, wires, or Internal transfers in to smaller topics that focus on a particular feature. Click one of the topic links to display the information about that topic. When you complete your review of that particular topic, you can click the topic link again to close it.
ACH
This section enables users with sufficient permissions to review ACH transfers. When you click anywhere in the Description row (for example, on the reason or the amount), the system launches the ACH transfer review overlay window. You can approve or disapprove an ACH transfer from the ACH transfer details overlay window.
Note:
Depending on your financial institution's transfer approval process, when you approve or disapprove an ACH transfer, the system may display a Security challenge overlay window.
Description
The Description field appears on every ACH transfer. You can click the Description hyperlink to inquire on that ACH transfer. When you click this hyperlink the system launches the ACH transfer review overlay window.
Reason
The reason column displays information about the ACH transfer such as the reason for review.
Amount
The dollar amount that the system debits or credits to the originating account.
Note:
Additionally, the Amount column displays the "See details" message if the debit and credit amounts do not match and if the debit and credit amounts are not zero. Click anywhere in the Description row to review an ACH transfer.
To approve, or disapprove an ACH transfer:
- From the Review section, select the check box associated with an ACH transfer that you want to approve or disapprove. Alternatively, if you want to select all of the ACH transfers populating the Review section, select the check box next to the Description column header.
- Select the Approve or Disapprove button as applicable. Depending on your financial institution's transfer approval process, the system may display any one of the following security challenges options in a Security challenge overlay window - One-time password, Challenge response, Digital signature, Digital signature (Soft token app).
Note:
The system removes the internal transfers from the transfer list on successful approval or disapproval of the internal transfers.
- Optional: If the system displays the One-time password security challenge option, then in the One-time password field type the numeric one-time password that the DP260 or Go3 security token generates. Click Complete challenge. The system displays that it successfully approved or disapproved the transfers
Note:
The system removes the ACH transfers from the transfer list on successful approval or disapproval of the ACH transfers.
- Optional: If the system displays the Challenge response security challenge option, then in the Challenge response field, type the numeric response that the DP260 security token generates after you enter the Challenge value in it. Click Complete challenge. The system displays that it successfully approved or disapproved the transfers.
Note:
The system removes the ACH transfers from the transfer list on successful approval or disapproval of the ACH transfers.
- Optional: If the system displays the Digital signature security challenge option, then in the Digital signature field, type the digital signature that the DP260 security token generates after you enter the To routing transit, Amount, and Date in it. Click Complete challenge. The system displays that it successfully approved or disapproved the transfers.
Note:
The system removes the ACH transfers from the transfer list on successful approval or disapproval of the ACH transfers.
- Optional: If the system displays the Digital signature (Soft token app) security challenge option, then in the Digital signature field, type the one-time password that the soft token app generates after you scan the image using your device. Click Complete challenge. The system displays that it successfully approved or disapproved the transfers.
Note:
- The system removes the ACH transfers from the transfer list on successful approval or disapproval of the ACH transfers.
- If you have activated the soft token on multiple devices, then to get the Digital signature form select the appropriate device from the list of available devices.
- Click the Can't scan the image hyperlink, if you are unable scan the image using your device. The system displays the One-time password security challenge option.
Wire
This section enables users with sufficient permissions to review wires. When you click anywhere in the Description row (for example, on the reason or the amount), the system launches the Wire transfer review overlay window. You can approve or disapprove a wire from the Wire transfer details overlay window.
Note:
Depending on your financial institution's transfer approval process, when you approve or disapprove a wire, the system may display a security challenge overlay window.
Description
The Description field appears on every wire. You can click the Description hyperlink to inquire on that wire. When you click this hyperlink the system launches the Wire transfer review overlay window.
Reason
The reason column displays information about the wire such as the reason for review.
Amount
The dollar amount that the system debits or credits to the originating account.
To approve, or disapprove wire:
- From the Review section, select the check box associated with the wire that you want to approve or disapprove. Alternatively, if you want to select all of the wires populating the Review section, select the check box next to the Description column header.
- Select the Approve or Disapprove button as applicable. Depending on your financial institution's transfer approval process, the system may display any one of the following security challenges options in a Security challenge overlay window - One-time password, Challenge response, Digital signature, Digital signature (Soft token app).
Note:
The system removes the wires from the transfer list on successful approval or disapproval of the wires.
- Optional: If the system displays the One-time password security challenge option, then in the One-time password field type the numeric one-time password that the DP260 or Go3 security token generates. Click Complete challenge. The system displays that it successfully approved or disapproved the transfers.
Note:
The system removes the wires from the transfer list on successful approval or disapproval of the wires.
- Optional: If the system displays the Challenge response security challenge option, then in the Challenge response field, type the numeric response that the DP260 security token generates after you enter the Challenge value in it. Click Complete challenge. The system displays that it successfully approved or disapproved the transfers.
Note:
The system removes the wires from the transfer list on successful approval or disapproval of the wires.
- Optional: If the system displays the Digital signature security challenge option, then in the Digital signature field, type the digital signature that the DP260 security token generates after you enter the To routing transit, Amount, and Date in it. Click Complete challenge. The system displays that it successfully approved or disapproved the transfers.
Note:
The system removes the wires from the transfer list on successful approval or disapproval of the wires.
- Optional: If the system displays the Digital signature (Soft token app) security challenge option, then in the Digital signature field, type the one-time password that the soft token app generates after you scan the image using your device. Click Complete challenge. The system displays that it successfully approved or disapproved the transfers.
Note:
- The system removes the wires from the transfer list on successful approval or disapproval of the wires.
- If you have activated the soft token on multiple devices, then to get the Digital signature form select the appropriate device from the list of available devices.
- Click the Can't scan the image hyperlink, if you are unable scan the image using your mobile device. The system displays the One-time password security challenge option.
Internal
This section enables users with sufficient permissions to review internal transfers. When you click anywhere in the Description row (for example, on the date or the amount), the system launches the Internal transfer overlay window. You can approve or disapprove an internal transfer from the Internal transfer details overlay window.
Date
The date (in MM/DD/YYYY format) on which the user issued the internal transfer.
Description
The Description field appears on every internal transfer. You can click the Description hyperlink to inquire on that internal transfer. When you click this hyperlink the system launches the Internal transfer review overlay window.
Amount
The dollar amount that the system debits or credits to the originating account.
Note:
Additionally, the Amount column displays the "See details" message if the debit and credit amounts do not match and if the debit and credit amounts are not zero. Click anywhere in the Description row to review an internal transfer.
To approve or disapprove an internal transfer:
- From the Review section, select the check box associated with an internal transfer that you want to approve or disapprove. Alternatively, if you want to select all of the internal transfers populating the Review section, select the check box next to the Description column header.
- Select the Approve or Disapprove button as applicable. The system displays that it has successfully approved or disapproved an internal transfer. Additionally, when approving an internal transfer the system may disapprove it due to any technical reasons (for example, insufficient funds, or closed account, or an invalid account), if you experience this scenario, please try approving the internal transfer after some time or contact customer support.
Note:
The system may remove the internal transfers from the transfer list on successful or unsuccessful review of the internal transfers.
ACH
This section enables users with sufficient permissions to view issued ACH transfers. When you click anywhere in the Description row (for example, on the status or the amount), the system launches the ACH transfer details overlay window.
Note:
Click Close to close the overlay window.
Description
The Description field appears on every ACH transfer. You can click the Description hyperlink to inquire on that ACH transfer. When you click this hyperlink the system launches the ACH transfer details overlay window.
Status
The status of the ACH transfer. ACH Manager utilizes a number of different
statuses and each one communicates information about the ACH transfers that you submitted for processing. You can use these statuses as visual cues to aid troubleshooting efforts in the event that a transfer does not complete processing as expected.
| Approved |
indicates the review process is complete and the system posted the transfer. |
| Disapproved |
indicates that the system flagged the transfer for review because it exceeded the limits or review threshold that you established for the account associated with it. The institution or account holder reviewed the transfer in question and did not approve it. |
| Pending |
indicates that the ACH transfer is either waiting for the approval process to complete or the system to post it.
|
Amount
The dollar amount that the system debits or credits to the originating account.
Note:
Additionally, the Amount column displays the "See details" message if the debit and credit amounts do not match and if the debit and credit amounts are not zero. Click anywhere in the Description row to view the ACH transfer details.
Wire
This section enables users with sufficient permissions to view issued wires. When you click anywhere in the Description row (for example, on the status or the amount), the system launches the Wire transfer details overlay window.
Note:
Click the Close button to close the overlay window.
Description
The Description field appears on every wire. You can click the Description hyperlink to inquire on that wire. When you click this hyperlink the system launches the Wire transfer details overlay window.
Status
The status of the wire. Wire Manager utilizes a number of different
statuses and each one communicates information about the wires that you submitted for processing. You can use these statuses as visual cues to aid troubleshooting efforts in the event that a transfer does not complete processing as expected.
| Approved |
indicates the review process is complete and the system posted the transfer. |
| Disapproved |
indicates that the system flagged the transfer for review because it exceeded the limits or review threshold that you established for the account associated with it. The institution or account holder reviewed the transfer in question and did not approve it. |
| Pending |
indicates that the wire is either waiting for the approval process to complete or the system to post it.
|
Amount
The dollar amount that the system debits or credits to the originating account.
Internal
This section enables users with sufficient permissions to view issued internal transfers. In the Internal transfer section, the system displays following columns:
Error (symbol)
Transfers with an error. The system displays this column only for the following
statuses
| Incomplete |
indicates that you are yet to complete the transfer scheduling process |
| Insufficient funds |
indicates that the funds in your account are insufficient to carry out the issued transfer |
| Unable to process |
indicates that the system is unable to process the transfer that you scheduled |
From
The account number and either the nickname or type of account from which you are transferring the funds.
Note:
Depending on an account's security settings, Business Online may replace one or more characters in the account number with a masking character such as *.
To
The account number and either the nickname or type of account to which you want to send the funds.
Note:
Depending on your account's security settings, Business Online may replace one or more characters in the account number with a masking character such as *.
Amount
The amount that you want to transfer.
Date
The date on which the system completes the transfer.
Edit (Button)
Use to edit an internal transfer that you issued.
Delete (Button)
Use to delete an internal transfer that you issued.
When you click anywhere in the internal transfer row (for example, on the account nickname or the amount), the system launches the Internal transfer details overlay window. On the Internal transfer details overlay window, the system displays the following columns:
From
The account number and either the nickname or type of account from which you are transferring the funds.
Note:
Depending on an account's security settings, Business Online may replace one or more characters in the account number with a masking character such as *.
To
The account number and either the nickname or type of account to which you want to send the funds.
Note:
Depending on your account's security settings, Business Online may replace one or more characters in the account number with a masking character such as *.
Amount
The amount that you want to transfer.
Date
The date on which the system completes the transfer.
Frequency
The recurrence
status for the transfer that you issued.
|
Weekly
|
indicates that the transfer occurs each week
|
|
Every two weeks
|
indicates that the transfer occurs every fourteen days
|
| Twice monthly |
indicates that the transfer occurs two times a month |
| Monthly |
indicates that the transfer occurs every month |
| Every two months |
indicates that the transfer occurs every two months |
| Quarterly |
indicates that the transfer occurs every three months |
| Every six months |
indicates that the transfer occurs every six months |
| Annually |
indicates that the transfer occurs every twelve months |
| One time |
indicates that this is a one-time transfer |
Status
The
status of the transfer that you issued.
| Pending |
The system displays this status when:
- The transfer is a recurring transfer
- An administrator approves the transfer
- The system auto-approves the transfer
|
|
Approved
|
The system displays this status when the client approves the transfer that you scheduled.
|
| Client disapproved |
The system displays this status when the client disapproves the transfer that you issued. |
| Disapproved |
The system displays this status when it automatically disapproves the transfer. For this type of disapproval the system displays an error (!) in red. |
| Disapproved - Invalid from account |
The system displays this status when it disapproves the transfer due to invalid from account. |
| Disapproved - Invalid to account |
The system displays this status when it disapproves the transfer due to invalid to account. |
| Exceeds daily limit |
The system displays this status when the transfer you scheduled exceeds the daily limit. |
| Exceeds threshold |
The system displays this status when the transfer you scheduled exceeds the threshold. |
| Incomplete |
The system displays this status when you are yet to complete the transfer scheduling process. |
| Insufficient funds |
The system displays this status when the funds in your account are insufficient to carry out the transfer that you issued. |
| Minimum account balance |
The system displays this status when your account must have a minimum balance before the system enables you to schedule a fund transfer |
| Pending administrator approval |
The system displays this status when the transfer you scheduled is waiting for the administrator approval. |
| Pending approval |
The system displays this status when the transfer you scheduled is waiting for administrator approval. |
| Pending client approval |
The system displays this status when the transfer you scheduled is waiting for the client approval. |
| Pending supervisor approval |
The system displays this status when the transfer you scheduled is waiting for the supervisor approval. |
| Unable to process |
The system displays this status when the system is unable to process the transfer that you scheduled. |
Description
The transaction description that you wrote when issuing the transfer.
Issued date
The date and time that someone scheduled the transfer.
Issued by
The name of the person who scheduled the transfer.
Reference number
The reference number associated with the transfer.
Payment type
The loan payment type (for example, regular, principal, or interest).
Reviewed by
The name of the person who reviewed the transfer.
Template
The name of the template (if any) associated with the transfer.
Note:
For the internal transfer that you did not initiate using a template, the system displays open transfer instead of the name of the template.
Message
The message (if any) that you wrote when issuing the transfer.
Edit (Button)
Use to edit an internal transfer that you issued.
Delete (Button)
Use to delete any internal transfer that you issued.
Close (Button)
Use to close the Internal transfer details overlay window.
See also:
Approve, or disapprove transfers
Edit internal transfer
Delete internal transfer